Shipping Policy

Free shipping

Order processingtime:

(1-2) working days. We process orders between Monday and Friday.

Delivery time:

(2-4) workingdays. UPDATE: Normally our delivery time is 2-4 days. We are very busy at the moment and it takes a little longer than usual. The delivery time will be 4-14 working days. Currently, 90% of orders are delivered within a week. If the order has not been delivered after the usual delivery time, please contact customer service! We want to ensure that the order arrives to you as soon as possible!

Shipping costs:

Country: Ireland
Shipping costs: Free

Trace
As soon as your order is on its way, we will send you an email with a tracking number. This way you can always keep an eye on your order. Have you not received an email after the 4th day of the order? Please contact us by sending an email to service@elena-moda.com with your order number and we will get started.

Couriers
We usually use An Post, DPD and DHL or . 1 of these 3 parties will deliver your order to your home.

Delay?
We do everything we can to deliver your order as quickly as possible. Of course, it can sometimes happen that an order is delayed. Does the delay take longer than a week?

Please contact us by emailing service@elena-moda.com with your order number and we will process it.

Not received order?
Have you not received your package after the average delivery time? Please contact us by sending an email to service@elena-moda.com stating your order.