Return Policy
We accept returns within 14 days.
If you have any questions or problems regarding the delivery or the product, please send us an email, our team will help you immediately. Send an email when service@elena-moda.com
RETURN POLICY
What do you as a customer have to do to get your purchase price back?
How do you, as a customer, come into contact with us?
As a customer, do you have to return the product?
What is the address where you can send it back when? Or will this be given when you contact us?
Do you need to take a photo of the product?
Win all answers up these questions below!
Changed his mind?
Have you changed your mind? That can of course, as soon as you indicate that you want to return your order within 14 days of receiving your order, we will ensure that the purchase amount is refunded to your recening within 14 days of receiving the returned order. The product may be opened and fitted. Please note that the return costs are at your own expense.
Exchange
You can exchange your order for a new item for free up to 14 days after the live date. The product may be opened and fitted. They buy pays for the return of the article he/she wants to exchange. The new article will be shipped within 7 days of receiving the returned packed when they cut the.
Damaged?
Have you received a damaged product? Send us a photo of the order together with your order number within 14 days to: service@elena-moda.com and we will ensure that you receive a new article for free within 7 days of receiving the email.
Wrong order forced?
Have you received the wrong product? Send us a photo of the order together with your order number within 14 days to: service@elena-moda.com and we will ensure that you receive the correct order for free within 7 days of receiving the email.
Never received an order?
Have you never received the product? Send us an email with your order number to: service@elena-moda.com and we will ensure that you receive the order for free again within 7 days of receiving the email.
Changed your mind after ordering?
Have you changed your mind? That can of course, as soon as you indicate within 48 hours of your order that you want to cancel the order, we will ensure that the purchase amount is refunded to your recognition within 14 days of receiving the cancellation.
As for the priced article.
It is important to know that the items currently offered at a discount cannot be returned. This policy was established for several reasons, including the fact that the prices of these items have already been reduced and are therefore no longer eligible for the standard return conditions. We strive to provide clarity and fairness to our customers, and this policy helps us ensure that while still competing
If you have any questions or problems regarding the delivery or the product, please send us an email, our team will help you immediately. Send an email when service@elena-moda.com
RETURN POLICY
What do you as a customer have to do to get your purchase price back?
How do you, as a customer, come into contact with us?
As a customer, do you have to return the product?
What is the address where you can send it back when? Or will this be given when you contact us?
Do you need to take a photo of the product?
Win all answers up these questions below!
Changed his mind?
Have you changed your mind? That can of course, as soon as you indicate that you want to return your order within 14 days of receiving your order, we will ensure that the purchase amount is refunded to your recening within 14 days of receiving the returned order. The product may be opened and fitted. Please note that the return costs are at your own expense.
Exchange
You can exchange your order for a new item for free up to 14 days after the live date. The product may be opened and fitted. They buy pays for the return of the article he/she wants to exchange. The new article will be shipped within 7 days of receiving the returned packed when they cut the.
Damaged?
Have you received a damaged product? Send us a photo of the order together with your order number within 14 days to: service@elena-moda.com and we will ensure that you receive a new article for free within 7 days of receiving the email.
Wrong order forced?
Have you received the wrong product? Send us a photo of the order together with your order number within 14 days to: service@elena-moda.com and we will ensure that you receive the correct order for free within 7 days of receiving the email.
Never received an order?
Have you never received the product? Send us an email with your order number to: service@elena-moda.com and we will ensure that you receive the order for free again within 7 days of receiving the email.
Changed your mind after ordering?
Have you changed your mind? That can of course, as soon as you indicate within 48 hours of your order that you want to cancel the order, we will ensure that the purchase amount is refunded to your recognition within 14 days of receiving the cancellation.
As for the priced article.
It is important to know that the items currently offered at a discount cannot be returned. This policy was established for several reasons, including the fact that the prices of these items have already been reduced and are therefore no longer eligible for the standard return conditions. We strive to provide clarity and fairness to our customers, and this policy helps us ensure that while still competing